We bought a brand new Shinerich Propane Outdoor Fireplace from Rona Canada Model No. SR...

GetHuman-lhetting's customer service issue with Shinerich USA from July 2018

Help with my Shinerich USA issue
The issue in GetHuman-lhetting's own words
We bought a brand new Shinerich Propane Outdoor Fireplace from Rona Canada Model No. SRGF***** and it will not ignite.** The propane tank for it is a "FULL" brand new one , hooked it up to the regulator and turned the gas on, set the control **** to the ignite position and pushed the electric start button but nothing happens . We get a spark but it will not ignite. The propane gas does not seem to be getting to the burner. I have tried a different propane tank but still nothing.
GetHuman-lhetting did not yet indicate what Shinerich USA should do to make this right.
I have an issue with Shinerich USA too
How GetHuman-lhetting fixed the problem
We are waiting for GetHuman-lhetting to fix the problem and share the solution with the rest of us customers.
Please help with my Shinerich USA issue
Do you have a customer issue as well?
We can help you get Shinerich USA's attention and get better help faster. Tap below to get started.
Having Shinerich USA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Shinerich USA

Customer service issue
Reported by GetHuman-lhetting
Jul 30th, 2018 - 9 mons ago
I have an issue with Shinerich USA too
Fixed
Seen by 8 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-lhetting started working on this issue
Jul 30th, 2018 1:13am
GetHuman-lhetting indicated the issue is not fixed yet.
Jul 31st, 2018 1:46am
GetHuman-lhetting indicated the issue is not fixed yet.
Aug 3rd, 2018 3:53am
GetHuman-lhetting indicated the issue is not fixed yet.
Aug 3rd, 2018 3:59am