We bought a brand new Shinerich Propane Outdoor Fireplace from Rona Canada Model No. SR...
GetHuman-lhetting's customer service issue with Shinerich USA from July 2018
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The issue in GetHuman-lhetting's own words
We bought a brand new Shinerich Propane Outdoor Fireplace from Rona Canada Model No. SRGF***** and it will not ignite.** The propane tank for it is a "FULL" brand new one , hooked it up to the regulator and turned the gas on, set the control **** to the ignite position and pushed the electric start button but nothing happens . We get a spark but it will not ignite. The propane gas does not seem to be getting to the burner. I have tried a different propane tank but still nothing.
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