I recently purchased a Shimano Tourney TX rear mech for my bike as the old Shimano mech...

GetHuman-isaackem's customer service issue with Shimano from June 2018

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The issue in GetHuman-isaackem's own words
I recently purchased a Shimano Tourney TX rear mech for my bike as the old Shimano mech had buckled into my rear wheel, I ordered the new rear mech to replace it. after installing the new rear mech i went out to see if it was all working perfectly, after cycling approximately * miles, as I was cycling on a flat road the rear mech had buckled and bent into the rear wheel again for the second time like the old one did, I'd had the new rear mech no more than a day before it broke.*I would like to know if I could have a replacement part, as i believe it is the company's job to replace all faulty equipment they sell
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Shimano

Customer service issue
Reported by GetHuman-isaackem
Jun 16th, 2018 - a yr ago
I have an issue with Shimano too
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Seen by 4 customers so far
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GetHuman-isaackem started working on this issue
Jun 16th, 2018 4:11pm