The issue and preferred resolution, in GetHuman-jbvandon's own words:
Have a ****mano symetre ****RH and need to replace part **** where line has cut a groove into the plastic. This is not a warranty issue, I just want to get it fixed so I can continue using this reel. I need to order the part.
I trust that Shimano will make this right and come up with a resolution that is fair.
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