I have been using nothing but Sherwin Williams paints and coatings for years and years...
GetHuman-arbs's Complaint issue with Sherwin-Williams from July 2020
Help with my Sherwin-Williams issue
First: share to improve GetHuman-arbs's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-arbs may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-arbs's own words
I have been using nothing but Sherwin Williams paints and coatings for years and years. So when I found out you made coatings for Decks and Docks Duckdock I thought this must be great stuff. Well I have had it on for only one Summer and it is peeling badly. It have a pretty large deck and it took * gallons and I hand painted it. It was prepped correctly, power washed, let dry completely, and took almost two entire days to finish. Now I have peeling rails, deck, stairs, and have lost my faith in a company that until this experience really produced a great product. The product was advertised as lasting years and years. Considering I only have a deck, I cannot imagine how terrible it must hold up in a dock situation. I expect a refund, this costs me about **.** a gallon, besides the labor and prep. How terrible of a reputable company like yours.
GetHuman-arbs did not yet indicate what Sherwin-Williams should do to make this right.
I have an issue with Sherwin-Williams too
How GetHuman-arbs fixed the problem
We are waiting for GetHuman-arbs to fix the problem and share the solution with the rest of us customers.
Please help with my Sherwin-Williams issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.