Several years ago I bought a pressure washer from SW, which I have been very happy with...

GetHuman1480261's customer service issue with Sherwin-Williams from November 2018

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Several years ago I bought a pressure washer from SW, which I have been very happy with. But like all mechanical things something wears out. So like a loyal customer I went to the local store to buy part to repair my machine. I noticed when I entered that this Sherwin-Williams sold all types of spray equipment so my first impression was great no problem. A young lady waited on me and I told her I needed to order a valve kit for a MiTM **** sw pressure washer. She immediately tried to give me the address of another SW store. I told her I was sure they could order the part and could she let me talk to a manager. A young man came and took all my information, name phone * serial number, model * and told me he would call me back? I even offered to put up a deposit. I left the store feeling like I would never hear from him . It has been a week and no word.
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Customer service issue
Reported by GetHuman1480261
Nov 3rd, 2018 - a mon ago
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GetHuman1480261 started working on this issue
Nov 3rd 4:16pm
GetHuman1480261 confirmed the issue is fixed. Hooray!
Nov 3rd 4:17pm