I keep receiving past due notices from Citibank (bank servicer for Shell) for bogus "la...

GetHuman6057576's customer service issue with Shell Gasoline Card from May 2021

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The issue in GetHuman6057576's own words
I keep receiving past due notices from Citibank (bank servicer for Shell) for bogus "late charges".*Shell had been using an incorrect email address of mine in which to send my monthly billing. By the time they notified me and we collectively agreed to cease sending monthly statements via email and revert to standard mail. Shell applied late charges to my account, even though they specifically agreed to waive them due to the administrative error.*I need for Shell to honor their agreement and stop sending such late notices to me.

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Shell Gasoline Card

Customer service issue
Reported by GetHuman6057576
May 11th, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 29 others
0 customers following this

Timeline

GetHuman6057576 started working on this issue
May 11th 5:47pm

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