I keep receiving past due notices from Citibank (bank servicer for Shell) for bogus "la...
GetHuman6057576's customer service issue with Shell Gasoline Card from May 2021
6 views | 29 similar | 0 following
Help with my Shell Gasoline Card issue
Next: our robot will wait on hold for GetHuman6057576 to get a Shell Gasoline Card rep on the line!
Always use the GetHuman Phone to call Shell Gasoline Card. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman6057576's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6057576 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman6057576's own words
I keep receiving past due notices from Citibank (bank servicer for Shell) for bogus "late charges".*Shell had been using an incorrect email address of mine in which to send my monthly billing. By the time they notified me and we collectively agreed to cease sending monthly statements via email and revert to standard mail. Shell applied late charges to my account, even though they specifically agreed to waive them due to the administrative error.*I need for Shell to honor their agreement and stop sending such late notices to me.
GetHuman6057576 did not yet indicate what Shell Gasoline Card should do to make this right.
I have an issue with Shell Gasoline Card too
How GetHuman6057576 fixed the problem
We are waiting for GetHuman6057576 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.