I have had complications in the past with blue curve modems and the tolerances they req...

GetHuman5868954's Technical support issue with Shaw Communications from March 2021

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The issue in GetHuman5868954's own words
I have had complications in the past with blue curve modems and the tolerances they require to work within my home network. I came up with a solution of downgrading to the Hitron modem. This modem was found in the truck of the service person and has worked very well for us. We are now finding that the modem is dropping off multiple times per day. I would like a replacement Hitron modem. I realize that they are no longer being installed, however, I do know that there are Hitrons that are in much better condition on occasion. Would you be able to take me through the process of exchanging my current Hitron for another?

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Shaw Communications

Technical support issue
Reported by GetHuman5868954
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1242 others
0 customers following this

Timeline

GetHuman5868954 started working on this issue
Mar 20th 8:22pm