We have phone service with Shaw (***.***.****) which we use with a *-handset VTech cord...

GetHuman-helbigja's Technical support issue with Shaw Communications from April 2020

Help with my Shaw Communications issue
The issue in GetHuman-helbigja's own words
We have phone service with Shaw (***.***.****) which we use with a *-handset VTech cordless phone. As of this morning (** April), we have been unable to communicate with callers: we can hear them, but they cannot hear us.**I have taken * measures, neither of which worked: *) I disconnected our Shaw “black box” from power for an hour* and *) I followed VTech instructions to reset the phone. **We are looking for instruction as to how we might restore our phone service.

GetHuman-helbigja did not yet indicate what Shaw Communications should do to make this right.

How GetHuman-helbigja fixed the problem
Another customer should wait until Shaw lines are open and contact their technical services directly.
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Shaw Communications

Technical support issue
Reported by GetHuman-helbigja
Apr 29th, 2020 - 6 months ago
GetHuman-helbigja shared how to fix
Seen by 3 customers so far
Similar issue to 1088 others
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GetHuman-helbigja started working on this issue
Apr 29th 4:23am
GetHuman-helbigja confirmed the issue is fixed. Hooray!
Apr 29th 6:33pm