My pvr stopped working after a power outage. * different Shaw agents insist I need an...

GetHuman3846194's Service problem issue with Shaw Communications from October 2019

Help with my Shaw Communications issue
Before contacting them, items GetHuman3846194 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman3846194's own words
My pvr stopped working after a power outage. * different Shaw agents insist I need an active cable subscription to see the old stuff I have on it, and if I was able to access it last week (and for the last year) I must have been stealing cable. I explained to each of them that I BOUGHT the pvr from them and made a special request to be able to access what I’d already paid for, and their agent was able to accommodate me without giving me access to any channels. They accused me of lying as “that’s impossible without a subscription.” So even though I’ve been a loyal, pay-everything-on-time customer for * years, apparently it’s ok to call me a liar and a thief. And to refuse to let me talk to a manager, and to either transfer me to a department that doesn’t answer the phone or hang up on me.

GetHuman3846194 did not yet indicate what Shaw Communications should do to make this right.

How GetHuman3846194 fixed the problem

We are waiting for GetHuman3846194 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Shaw Communications's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Shaw Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Shaw Communications

Service problem issue
Reported by GetHuman3846194
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 681 others
0 customers following this

Timeline

GetHuman3846194 started working on this issue
Oct 29th, 2019 4:26am
GetHuman3846194 shared this issue with friends on Facebook
Oct 29th, 2019 4:27am