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The issue in GetHuman1624486's own words
We currently have Shaw internet and cable. Our internet speed is quite slow and a Shaw technician was at our house to replace our modem and informed us that the conduits are too small to pull in replacement cables. Recently Telus has installed fibre optics in our area and has offered us a good plan. Since Shaw is unable to improve the level of service we are now receiving, we are planning to cancel our cable and internet with Shaw and would like to know what it will cost and how much time is involved. We are not on any kind of service plan with Shaw and just pay month to month.
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