I just called Shark customer service for a issue with the lower powerhead on the APEX v...

GetHuman5309431's Warranty Claim issue with Shark Vacuum from September 2020

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The issue in GetHuman5309431's own words
I just called Shark customer service for a issue with the lower powerhead on the APEX vacuum I purchase November *rd, ****. The front roller doesn't rotate when the brush roller rotates. They told me the powerhead was not under warranty and wanted to charge me $**.** for a new powerhead. When I was unsure if I wanted to purchase the part if failure was due to faulty engineered they offered me the part for *** the price, which I agreed to. The vacuum is only use a couple times a week in my home and just to vacuum the living room and master bedroom and should not have had a problem so soon. I checked the conditions of the warranty and there is nothing in the warranty verbiage that would preclude the warranty replacement of the powerhead. In the past we purchased * or * Shark vacuums without issues. I would like an explanation on why the warranty did not cover?? This will make my decision on further Shark products.

GetHuman5309431 did not yet indicate what Shark Vacuum should do to make this right.

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Shark Vacuum

Warranty Claim issue
Reported by GetHuman5309431
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 758 others
0 customers following this


GetHuman5309431 started working on this issue
Sep 28th, 2020 6:54pm

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