I just called Shark customer service for a issue with the lower powerhead on the APEX v...
GetHuman5309431's Warranty Claim issue with Shark Vacuum from September 2020
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The issue in GetHuman5309431's own words
I just called Shark customer service for a issue with the lower powerhead on the APEX vacuum I purchase November *rd, ****. The front roller doesn't rotate when the brush roller rotates. They told me the powerhead was not under warranty and wanted to charge me $**.** for a new powerhead. When I was unsure if I wanted to purchase the part if failure was due to faulty engineered they offered me the part for *** the price, which I agreed to. The vacuum is only use a couple times a week in my home and just to vacuum the living room and master bedroom and should not have had a problem so soon. I checked the conditions of the warranty and there is nothing in the warranty verbiage that would preclude the warranty replacement of the powerhead. In the past we purchased * or * Shark vacuums without issues. I would like an explanation on why the warranty did not cover?? This will make my decision on further Shark products.
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