New Vacuum inadvertently sucked up a sock and broke the soft brushroll drive gear. Part unavailable.

GetHuman5184263's Replacement Part issue with Shark Vacuum from August 2020

Help with my Shark Vacuum issue
First: share to improve GetHuman5184263's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5184263 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman5184263's own words
Vacuuming under a bed the Shark sucked up a sock and broke the soft brushroll drive gear in less than the few seconds it took to switch off the motor. ... The Self-Cleaning Brushroll *****FC*** for my MODEL * LZ*** Shark* APEX* UpLight* Vacuum broke at the drive gear after sucking up a sock. The damage occurred in less than the few seconds it took to cut off power switch after motor sound changed. I'm disappointed that engineering did not protect the brushroll. I've had the vacuum only ** days. *I am quite willing to pay $**.** for a new self cleaning brushroll *****FC*** . HOWEVER, SHARK IS OUT OF THIS PART AND GIVES NO WAY TO ACQUIRE IT IN THE FUTURE OTHER THAN TO TROLL YOUR WEBSITE EVERY DAY. HOW CAN I USE A BRAND NEW $*** VACUUM IF YOU DONT SUPPLY PARTS FOR AN OBVIOUSLY UNDER ENGINEERED PART WHICH PEOPLE ARE GOING TO BE ORDERING ALL THE TIME. *When will SHARK provide replacement part * ****FC*** ?
They are out of stock on this vital part * ****FC*** and give no estimate on date of availability
Please make part available or at the very least give a time estimate of availability
At the price of $*** I never imagined that common event of a sock drawn into device could destroy a major component.
Looked at multiple *rd party sites unsuccessfully for this part.
How GetHuman5184263 fixed the problem

We are waiting for GetHuman5184263 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Shark Vacuum's attention and get better help faster. Tap below to get started.
Having Shark Vacuum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Shark Vacuum

MODEL * LZ*** Shark* APEX* UpLight* Vacuum
Replacement Part issue
Reported by GetHuman5184263
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 786 others
0 customers following this


GetHuman5184263 started working on this issue
Aug 21st 12:50am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers