Warranty claim for broken shark apex duo upright vacuum with * years left on warranty...

GetHuman-mayheman's Warranty Claim issue with Shark Vacuum from August 2020

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The issue in GetHuman-mayheman's own words
Warranty claim for broken shark apex duo upright vacuum with * years left on warranty. Girl didn't know what she was talking about. Clearly reading an algorithm and insisted on mailing a part that would fix my vacuum. It finally arrived. Did not fix my vacuum. Now I have to call them again and start over. I live in a rural area and have to take the vacuum to my mother's home so I can place these calls. I do not have cellular coverage at my address at all. I can't email with anyone - so the logistics are difficult to begin with. But to have to try to explain to someone who speaks a different language and know it isn't working but are at their mercy is frustrating. I need a working vacuum. That's all.

GetHuman-mayheman did not yet indicate what Shark Vacuum should do to make this right.

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Shark Vacuum

Warranty Claim issue
Reported by GetHuman-mayheman
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 798 others
0 customers following this

Timeline

GetHuman-mayheman started working on this issue
Aug 7th, 2020 5:55pm

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