Vacuum won’t **** but Brush-roll works

GetHuman-tayveonj's Technical Support issue with Shark Vacuum from May 2020

Help with my Shark Vacuum issue
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The issue in GetHuman-tayveonj's own words
I was trying to clean my kitchen rug ... Hi, I have been using my shark vacuum for months, the model is a Shark Navigator* Light Upright Vacuum NV *** **. After a while, I tried to vacuum my house, but when I tried this, the brushroll was the only thing that was working, there was no suction at the bottom or with hose, the roller is the only thing that currently moves.
This is frustrating because I really needed to vacuum the house and, now all I have is a handheld vacuum.
Emailing me a possible solution to figure out how I can fix this
I have been a customer for a few months now.
I have checked for blockage in the hose attachments and those are fine, I have also cleaned the filters and plugged and unplugged the vacuum but still nothing
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Shark Vacuum

Shark Vacuum NV***
Technical Support issue
Reported by GetHuman-tayveonj
May 20th, 2020 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 910 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-tayveonj started working on this issue
May 20th, 2020 9:46pm
GetHuman-tayveonj indicated the issue is not fixed yet.
May 21st, 2020 2:48am
GetHuman-tayveonj indicated the issue is not fixed yet.
May 21st, 2020 2:49am
GetHuman-tayveonj indicated the issue is not fixed yet.
May 21st, 2020 2:53am

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