I just called to get a replacement part,and I was told that I would have to buy the who...

GetHuman2470552's customer service issue with Shark Vacuum from March 2019

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The issue in GetHuman2470552's own words
I just called to get a replacement part,and I was told that I would have to buy the whole part when I ONLY need the small pin that came out.if you make the vacuum you should have the part I need without charging me $** for the shipping of something I don’t need.To me this is a rip off.I think he told me the replacement part was covered,but cost $** for the shipping.i only need the PIN from the latch that connects the dust cup to the bottom part.Why don’t you have them? The model number is NV*****.
I would like the part that I need and not be sold anything I don’t need .If you can make the vacuum you should be able to Replace All parts.*So NO the vacuum is not fixed
I have an issue with Shark Vacuum too
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Shark Vacuum

Customer service issue
Reported by GetHuman2470552
Mar 13th, 2019 - 5 mons ago
I have an issue with Shark Vacuum too
Fixed
Seen by 14 customers so far
Similar issue to 1188 others
0 customers following this
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman2470552 started working on this issue
Mar 13th 1:34pm
GetHuman2470552 indicated the issue is not fixed yet.
Mar 16th 1:47pm
GetHuman2470552 indicated the issue is not fixed yet.
Mar 16th 1:48pm
GetHuman2470552 indicated the issue is not fixed yet.
Mar 16th 1:52pm