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The issue in GetHuman-veldasc's own words
I am very disappointed. This is my first shark product after being a dyson supporter for years. I purchased AX*** vacuum at Walmart last sat *Feb ****. On Monday I called customer service as the pet multi tool was missing (F). I was told I would have a replacement within *-* days and an email confirming. Neither arrived. I called back today to find out it’s On backorder till March. I am moving states in March and our house is being shown regularly, hence the need for a vacuum. Had I been told this originally I could have returned the product before using now it’s no longer an option. To say I’m annoyed and disallusioned with shark’s customer service as advertised is an understatement.
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