Received my Shark Rocket today (Deluxe Pro UV***) and the bare floor attachment worked...

GetHuman2211203's customer service issue with Shark Vacuum from February 2019

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The issue in GetHuman2211203's own words
Received my Shark Rocket today (Deluxe Pro UV***) and the bare floor attachment worked great. The carpet floor attachment lit up for a minute then shut off and won't work. I purchased it from Newegg and they will refund with return. They do not have a replacement in stock. I really like this vacuum but want to know if there is a solution to the carpet attachment not working so I can keep the vacuum. It is very nice, I just can't use it on my carpet.
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Shark Vacuum

Customer service issue
Reported by GetHuman2211203
Feb 15th, 2019 - 8 mons ago
I have an issue with Shark Vacuum too
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Seen by 5 customers so far
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Timeline
GetHuman2211203 started working on this issue
Feb 15th 1:38am