Hi, **I had a shark vacuum (model HV***) that had the mechanical brush break. When I co...
GetHuman-imbeglin's customer service issue with Shark Vacuum from December 2018
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The issue in GetHuman-imbeglin's own words
Hi, **I had a shark vacuum (model HV***) that had the mechanical brush break. When I contacted customer service, I was told that it would be replaced* however, I would have to pay $** for return shipping because the entire vacuum would need to be replaced due to overstock issues. After giving my credit card I looked on your website and found this (https:**www.sharkclean.com*warranty**-year-vip-warranty*) which says that all shipping charges will be covered by shark. In addition to being charged for the shipping, the vacuum I was told would be shipping out as soon as fedex received the vacuum package. I mailed it the next day (Dec *st), but am now being told that the replacement vacuum is back ordered * weeks. **One of the reasons, I purchased a shark vacuum is because of the great things I heard about the vacuum and the customer service. I have been happy with the vacuum other than this replacement* however, I am not happy with the customer service especailly with having to pay $** for shipping that your website says should be covered and because I was told I would have a replacement vacuum within * business days and now it is * weeks!**Sincerely,*Jeremy Neuman
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