My order * ********-**. Placed on ********. I haven't received email confirmation thoug...

GetHuman-tsmarcon's customer service issue with Shark Vacuum from November 2018

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The issue in GetHuman-tsmarcon's own words
My order * ********-**. Placed on ********. I haven't received email confirmation though I called yesterday mornining and spoke with Mateo, who assured me I would have email confirmation within the hour. I still don't have it & only info I can get is product is on back order. Again, Mateo assured me my vacuum will arrive *-* weeks from order date but I'd like something in writing confirming order and anticipated delivery. As I explained to Mateo, I don't want to wait * weeks to find out it didn't ship and keep waiting indefinitely. Please respond via email at T*****@***.com with confirmation & anticipated arrival.
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Shark Vacuum

Customer service issue
Reported by GetHuman-tsmarcon
Nov 29th, 2018 - 9 mons ago
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GetHuman-tsmarcon started working on this issue
Nov 29th, 2018 1:52am