I just got this vac from Big Lots. Not even a year and the pole that connects the base...
GetHuman1184296's customer service issue with Shark Vacuum from September 2018
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The issue in GetHuman1184296's own words
I just got this vac from Big Lots. Not even a year and the pole that connects the base and the unit head is defective. Otherwise plugging the head into the base for stair cleaning works perfectly. When the pole connect the two the beater bar doesn't work. I cleaned the vac and maintenance it daily. I feel the pole should be covered under warranty. It's model * HV***** and the plug says E****** with *** above it. If that helps. Thank you.
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