I purchased a shark vacuum from Macy's, after two months the vacuum cleaner broke the m...

GetHuman1019080's customer service issue with Shark Vacuum from August 2018

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The issue in GetHuman1019080's own words
I purchased a shark vacuum from Macy's, after two months the vacuum cleaner broke the motor seized, I contact your customer service department and they explained to me what to do to ship it back to receive a new vacuum. Your customer service agents lied to me about sending a packing slip to ship the vacuum back, I called the guy and the gentleman told me it would be three days till they send me the packing slip. After four days I did not receive the packing slip, I called your customer service again , And they told me it would be * to ** days before I would receive a packing slip to send the vacuum back. I asked to speak to a supervisor they put me on hold for ** minutes and then told me a supervisor was not available . They then told me to go to FedEx and get fed ex email and they would send the packing slip there. I did do that which ended all the problems Im very disappointed with your company. I will never purchase A Nother shark product again , And I will inform my friends and family not to do the same, your customer service agents lied to me and that is no way to do business.
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Shark Vacuum

Customer service issue
Reported by GetHuman1019080
Aug 21st, 2018 - 6 mons ago
I have an issue with Shark Vacuum too
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Seen by 1 customer so far
Similar issue to 351 others
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GetHuman1019080 started working on this issue
Aug 21st, 2018 3:54pm