I have a Navigator Professional Model*NV***. I purchased it about a year and a half ago...

GetHuman-beckieso's customer service issue with Shark Vacuum from August 2018

13 views
 | 
300 similar
 | 
0 following
Help with my Shark Vacuum issue
First: share to improve GetHuman-beckieso's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-beckieso to get a Shark Vacuum rep on the line!
Always use the GetHuman Phone tocall Shark Vacuum. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-beckieso may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman-beckieso's own words
I have a Navigator Professional Model*NV***. I purchased it about a year and a half ago. I clean my vacuum about once a month, to get hair, string, and carpet strands out of the brush, clean the filters, etc.... I just did all that after the last time I used it. So yesterday I got it out and started vacuuming my bedroom, and caught the edge of a rug. It shut off like it was supposed to, and I pulled it out, and checked the brush, there was a couple strand of hair so I pulled them out while I was looking. I started vacuuming again I pushed it up, pulled it back, and when I started to push it forward again it started making a loud, noise, like metal on metal, grinding, or like something was wrapped around the brush and flapping with every turn. I shut it off immediately,and looked again, thinking I missed something like a hair tie, or something. I used a flashlight, butI couldn't see anything. When my boyfriend got home from work. He's a mechanic so he knows how motors and stuff like that work. I told him about it, and he checked it out. When he turned it on and started sweeping it didn't do it at first, so I thought maybe I did miss something and me turning it and checking it out it came loose or fell out when I carried it down the step. He shut it off, turned it back on,started sweeping again and it did it again. He said he thinks it's what turns the brush not the motor, but the bearings or belt drive or whatever it is. Are worn out already or need oiled. Since there is a * year warranty on it, I told him I would contact you first before he tears it apart. So I dont know if that falls under the warranty or not but from what I read, it has a lifetime belt and filter system that should never need replaced. Replacing the motorized floor nozzle would fix the problem. Since the belt is supposed to last the lifetime of the vacuum. Unless you have another solution. Thanks
GetHuman-beckieso did not yet indicate what Shark Vacuum should do to make this right.
I have an issue with Shark Vacuum too
How GetHuman-beckieso fixed the problem
We are waiting for GetHuman-beckieso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Shark Vacuum's attention and get better help faster. Tap below to get started.
Having Shark Vacuum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-beckieso fixes it.
This email address isn't valid

Shark Vacuum

Customer service issue
Reported by GetHuman-beckieso
Aug 4th, 2018 - a yr ago
I have an issue with Shark Vacuum too
Not resolved
Seen by 13 customers so far
Similar issue to 300 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-beckieso started working on this issue
Aug 4th, 2018 10:21pm