Brush wheel will not engage

GetHuman815999's customer service issue with Shark Vacuum from June 2018

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The issue and preferred resolution, in GetHuman815999's own words:
The problem I ran into: Brush wheel will not engage
I trust that Shark Vacuum will make this right and come up with a resolution that is fair.
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Shark Vacuum

Customer service issue
Reported by GetHuman815999
Jun 24th, 2018 - 2 mons ago
I have an issue with Shark Vacuum too
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Seen by 4 customers so far
Similar issue to 221 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman815999 started working on this issue
Jun 24th 5:48pm