I purchased a shark vacum cleaner it's not working have spoken with a customer service...

GetHuman769231's customer service issue with Shark Vacuum from June 2018

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The issue in GetHuman769231's own words
I purchased a shark vacum cleaner it's not working have spoken with a customer service agent his name was Robert told me that you would replace my vacuum cleaner for a new one and I had to pickup shipping charges at the time I did not have the money to pay for it . I do know have **.** for shipping charges it was back in February I spoke with him and I need to know what information I have to put in with the return vacuum cleaner ?
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Shark Vacuum

Customer service issue
Reported by GetHuman769231
Jun 10th, 2018 - 9 mons ago
I have an issue with Shark Vacuum too
Not resolved
Seen by 7 customers so far
Similar issue to 210 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman769231 started working on this issue
Jun 10th, 2018 5:42pm