Your website *****! It locks onto the payment choice and will not let it go - even if y...

GetHuman-blujean's customer service issue with Shark Vacuum from April 2018

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Help with my Shark Vacuum issue
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The issue in GetHuman-blujean's own words
Place a new order for a duo-clean vacuum ... Your website *****! It locks onto the payment choice and will not let it go - even if you need to change the option to continue with the order!
I repeatedly tried to reenter the right information to make one payment instead of small payments on what you deem to be a "debit" card. I went so far as to close out and power down and starte the process all over again, several times over the past two months! The last time I tried five times and simply gave up. I called your customer "support" which is a big waste of time because they don't give a d**n and I spoke to four people in one night. Then called your corporate office. What a waste!
Sell me the product I originally tried to order with not less than the **% off I would have gotten had your bloody website done what it should have the first time. Then I wouldn't be so angry.
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Shark Vacuum

Customer "service"* tried corporate but that is a dead end. Apparently no one in corporate cares about the consumer either.
Customer service issue
Reported by GetHuman-blujean
Apr 19th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 996 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-blujean started working on this issue
Apr 19th, 2018 9:45pm
GetHuman-blujean indicated the issue is not fixed yet.
Apr 19th, 2018 9:45pm