I have a Sennheiser HD *.** BTNC headphones and a Samsung Galaxy A* smart phone....when...

GetHuman-btrojano's customer service issue with Sennheiser from November 2018

21 similar
0 following
Help with my Sennheiser issue
First: share to improve GetHuman-btrojano's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-btrojano's next move: call Sennheiser.
The best way to get your problem resolved is to tap the button below to start calling Sennheiser. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-btrojano may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-btrojano's own words
I have a Sennheiser HD *.** BTNC headphones and a Samsung Galaxy A* smart phone....when I got the headphones in April, they paired easily via Bluetooth with the phone.....three days ago I had occasion to factory reset the phone due to screen difficulties....since the reset I am unable to pair the headphones to the smart phone via Bluetooth.....I have the headphones turned on and the phone within * inchs, on the cell phone I have Bluetooth turned on and the phone on visible. When the smart phone scans on Bluetooth it does not find the headphones to pair with....any suggestions?
GetHuman-btrojano did not yet indicate what Sennheiser should do to make this right.
I have an issue with Sennheiser too
How GetHuman-btrojano fixed the problem
We are waiting for GetHuman-btrojano to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sennheiser's attention and get better help faster. Tap below to get started.
Having Sennheiser issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sennheiser email you?
This email address isn't valid
Follow this issue
See how GetHuman-btrojano fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-btrojano
Nov 3rd, 2018 - a mon ago
I have an issue with Sennheiser too
Not resolved
Seen by 2 customers so far
Similar issue to 21 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-btrojano started working on this issue
Nov 3rd 7:20pm