I bought a Charlotte tilbury blush in your London store in August. Travelled back home...

GetHuman-reetubai's customer service issue with Selfridges from November 2018

2 views
 | 
15 similar
 | 
0 following
Help with my Selfridges issue
First: share to improve GetHuman-reetubai's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-reetubai's next move: call Selfridges.
The best way to get your problem resolved is to tap the button below to start calling Selfridges. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-reetubai may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-reetubai's own words
I bought a Charlotte tilbury blush in your London store in August. Travelled back home to Singapore opened the blush and the compact was broken. I contacted Selfridges and they told me to return the item and receipt via registered post. SingPost lost my parcel and now I need to claim the cost of the item. Please kindly issue me with a manual invoice. The shade of blush was *** on Fire and I paid £**.
GetHuman-reetubai did not yet indicate what Selfridges should do to make this right.
I have an issue with Selfridges too
How GetHuman-reetubai fixed the problem
We are waiting for GetHuman-reetubai to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Selfridges's attention and get better help faster. Tap below to get started.
Having Selfridges issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Selfridges email you?
This email address isn't valid
Follow this issue
See how GetHuman-reetubai fixes it.
This email address isn't valid

Selfridges

Customer service issue
Reported by GetHuman-reetubai
Nov 12th, 2018 - 4 mons ago
I have an issue with Selfridges too
Not resolved
Seen by 2 customers so far
Similar issue to 15 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-reetubai started working on this issue
Nov 12th, 2018 8:19am