I purchased a *.** pack of a *** and another for *.** and iys for my * yr old he plays...

GetHuman1651713's customer service issue with Sega from November 2018

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I purchased a *.** pack of a *** and another for *.** and iys for my * yr old he plays it all the time. Well he accidentally deleted it and downloaded it right after and he lost all of he bought characters with it that hes been wanting, ive purchased a few things on his phone through google play and have never had this problem if it got deleted i would download it right after and on the other games everything came back how it was. Iam quite upset because when you purchase the items it doesn't say they can't be restored i didn't know until i read it when i pushed restore purchases. If that was the case it should say that before you purchase. I don't want the money back i just would like the characters that were bought back. And it wont be deleted again now that i know this. I have the receipts for my purchases. Its a childs game so i would think you can understand how things can accidentally happen. I planned on buying more also to unlock the rest of them so im hoping this can be resolved quickly. *Thank you *Nicole Green
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Sega

Customer service issue
Reported by GetHuman1651713
Nov 29th, 2018 - 9 mons ago
I have an issue with Sega too
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GetHuman1651713 started working on this issue
Nov 29th, 2018 9:03am
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Nov 29th, 2018 9:08am