SEE tickets have sent me the wrong tickets for an event at Olympia. They insist on call...
GetHuman-dfhockle's customer service issue with See Tickets from November 2019
Help with my See Tickets issue
The issue in GetHuman-dfhockle's own words
SEE tickets have sent me the wrong tickets for an event at Olympia. They insist on calling my mobile to explain now they will resolve this. I have requested an email because mobile coverage is poor where I live. Ivor insists that he cannot do this because it isn't their policy. He is at best unhelpful and lacking in any initiative. Throughout the conversation he attempted to put the onus on me to take action, when clearly the error is at SEE.
GetHuman-dfhockle did not yet indicate what See Tickets should do to make this right.
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How GetHuman-dfhockle fixed the problem
A telephone call was not hopeful. I finished by telling Ivor that I expected him to sort out the problem, entirely of SEE's making. Sensing intransigence, I made it clear that I would make a formal complaint if the matter was not resolved by them within ** hours. It appears to have done the trick...
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