oday November *th I purchased * adult tickets with refund protection for Carfest on Sat...
GetHuman1522695's customer service issue with See Tickets from November 2018
Help with my See Tickets issue
The issue in GetHuman1522695's own words
oday November *th I purchased * adult tickets with refund protection for Carfest on Saturday July **th **** via the SEE Tickets Website, my first attempt to purchase these tickets failed due to a website related process time out as I clicked the complete purchase button, I received a time out warning screen, I didn’t receive a purchase complete screen. This information led me to believe my purchase attempt had failed due to the process time out, consequently I repeated the order process which didn’t time out and I did receive a purchase complete screen BOOKING REFERENCE ********. Subsequent to completing one order only I've received two order reference Emails BOOKING REFERENCE ******** which was completed and BOOKING REFERENCE ******** which I didn’t complete due to the timeout which means I’ve ordered * tickets due to a website issue which is out of my control. I believe the system time out occurring as I submitted my order has caused a system conflict which resulted in me being informed the order had timed out and therefore was incomplete whilst at the same time registering the order as complete without me being informed at the time resulting in me repeating the order process. BOOKING REFERENCE ******** is the result of the time out conflict therefore I’d like this order to be cancelled and refunded please.
GetHuman1522695 did not yet indicate what See Tickets should do to make this right.
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How GetHuman1522695 fixed the problem
I contacted SEE Tickets by Email with the information below, I later received an Email informing one of the orders has been cancelled and refunded. I'm now waiting to see what's charged to my credit card.
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GetHuman1522695 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 11:48am
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