GetHuman371353's customer service issue with Securifi from May 2018
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The issue in GetHuman371353's own words
Have Almond Three extend Gig Service as promised in range extender mode. ... Securifi promised me that their "Almond *" transmits Gig service, either as a router or a range extender. Using Comcast's "Extreme ***" (up to *** Mbps download*** upload) I was routinely experiencing that speed with the "Almond *" in range extender mode until I upgraded to Gig service (up to * Gig dwnld*** Mbps upload) at which point the "Almond *" DECREASED my speeds to an average of *** Mbps dwnld** Mbps upload, some **% reduction in promised speed! Multiple attempts by Securifi's Tech Support and Supervisors to adjust virtually all settings on the "Almond *" failed to produce any significant increases in speed. I'm now stuck because I can't return to Comcast's "Extreme ***" as Comcast has discontinued that service in my area offering only the Gig service. Securifi refused to replace my "Almond *" unit because I don't have an "Order Number." I explained this was a gift, and, of course I don't have the "Order Number." Securifi refused to find a work-around and*or adhere to their prior promise to deliver Gig service leaving me high and dry. My prior experience with Sucurifi's tech support was excellent until this incident which has left me in a terrible position and a bitter taste in my mouth as to how Securifi has treated me.
Tech * & * levels “tried everything” to resolve but didn’t, then, refused to replace unit with an “Order Number” which I didn’t have because it was a gift given to me.
Prompt product replacement.
Long-term, multi-year customer. Chose their product over all competitors when I had a choice of any product.
Tech levels One and Two were*are unable to resolve their delivery performance problems.
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