Hi, I purchased * tickets for through the authorized ticket seller, SeatGeek for "Mouli...

GetHuman-eswasser's customer service issue with SeatGeek from May 2021

Help with my SeatGeek issue
The issue in GetHuman-eswasser's own words
Hi, I purchased * tickets for through the authorized ticket seller, SeatGeek for "Moulin Rouge" on Broadway for Wednesday, February *, ****, *:** pm. **Mistakenly, I purchased * tickets that are handicapped and companion seats. I am not handicapped and I'm afraid that I will have a hard time entering the theatre with these tickets!**I would like to exchange these tickets for the exact performance (same type of tickets - * orchestra seats, one would be an aisle seat. Since the box office is closed and SeatGeek doesn't respond, what can I do to exchange these tickets?

GetHuman-eswasser did not yet indicate what SeatGeek should do to make this right.

How GetHuman-eswasser fixed the problem
I was able to resolve the issue by sending an email to SeatGeek and I did receive a response! They were able to offer me a refund for my seats and I should expect to see a refund on my credit card statement in *-* business days. Thanks so much!!
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Customer service issue
Reported by GetHuman-eswasser
May 18th, 2021 - 2 years ago
GetHuman-eswasser shared how to fix
Seen by 96 customers so far
Similar issue to 757 others
0 customers following this
Items needed
Email address on the account


GetHuman-eswasser started working on this issue
May 18th, 2021 3:10pm
GetHuman-eswasser confirmed the issue is fixed. Hooray!
May 18th, 2021 8:43pm