I ordered tickets on ******** for Justin Bieber and I still don't have the tickets. I'v...

GetHuman-lisahdaw's customer service issue with SeatGeek from January 2020

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The issue in GetHuman-lisahdaw's own words
I ordered tickets on ******** for Justin Bieber and I still don't have the tickets. I've checked spam, junk and everything. Order number is *P*-*L*Q*QG. I've only received the below email:****Hi Lisah,*Your tickets have been confirmed!*Heads up! Your tickets won’t show up directly in your SeatGeek account. This is a policy set by Levi's Stadium.*To accept your tickets, you should search for a transfer email in your inbox, spam, trash, or junk folder using the following keywords: *“Justin Bieber”, *“Fri, May **, ****, Time TBD”, *“*** and *”, *“Sent You Tickets”, *or *“Accept Tickets” *This transfer email will not be sent from SeatGeek. It will contain instructions to create an account through another ticketing platform. You will need to use your *****@***.com email address when creating your account to access your tickets.*If you’d like to learn more, please read our FAQ article "What are mobile transfer tickets?" and click the video below to see what it’ll look like when you access your tickets. If you have any further questions, check out our Help Center.*Order Details*Order number**P*-*L*Q*QG*Sale date*December **, **** **:** PM*Event*Justin Bieber*Venue*Levi's Stadium, Santa Clara, CA*Time*Fri, May **, ****, Time TBD*Section*****Row***Price per ticket*$***.***Quantity***Delivery fee*$*.***Total cost*$*,***.***Customer Name*Lisah Poore*Billing Address***** Brampton Pl, Brentwood, CA, *****

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Customer service issue
Reported by GetHuman-lisahdaw
Jan 14th, 2020 - a year ago
Fixed
Seen by 26 customers so far
Similar issue to 1144 others
0 customers following this
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Timeline

GetHuman-lisahdaw started working on this issue
Jan 14th, 2020 8:05pm
GetHuman-lisahdaw confirmed the issue is fixed. Hooray!
Jan 15th, 2020 1:31am

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