I just purchased Chicago Cubs tickets for the April **th game. When I purchased them it...

GetHuman-jolrosen's customer service issue with SeatGeek from April 2019

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The issue in GetHuman-jolrosen's own words
I just purchased Chicago Cubs tickets for the April **th game. When I purchased them it said they were the **** tickets (which are the all you can eat and drink tickets). The seller just delivered the tickets, and they are not what was represented. The seller said this must be an app glitch and that this has happened before to previous customers. I then went into the app to see if I could find this same issue...which I did. If for instance you click on the same seats I purchased on May *th, section ** row **, it titles them as "All Star Club **** **, row **." These are not represented correctly, so either you are at fault misrepresenting this to Buyers or you are allowing sellers to post false information. Either way, I am not getting what was represented and it's your website that isn't displaying accurate information. I have screenshots to prove this. I would like a full refund. I purchased these for my sister's birthday present, and now the gift is not correct.

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How Do I Retrieve My Tickets on Seatgeek?How Do I Get Seatgeek to Refund a Charge?What Do I Do If I'm Missing My Tickets from Seatgeek?
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SeatGeek

Customer service issue
Reported by GetHuman-jolrosen
Apr 8th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 1419 others
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Timeline

GetHuman-jolrosen started working on this issue
Apr 8th, 2019 1:54am
GetHuman-jolrosen confirmed the issue is fixed. Hooray!
Apr 11th, 2019 2:58am