My refrigerator stopped cooling on April *,****. I called Sears for a repair appointm...

GetHuman4844134's Warranty Claim issue with Sears from May 2020

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The issue in GetHuman4844134's own words
My refrigerator stopped cooling on April *,****. I called Sears for a repair appointment the next morning and was told first available was April **. A&E came out and said they would order a part,a compressor and that the part was warrant but labor was ***.**. On April ** installed new compressor and was told it wasn't compatible with board. Technician attempted to reprogram board. No cooling occurred. Compressor not running. Came back out on the **th with no compressor and no board and stated the obvious thecompressor not running. Really? Scheduled to come back with another compressor on the * th of May but claimed truck broke down. The company route scheduled said earliest possible return was May **th. When he came yesterday he stated that compressor was not compatible with the board on my fridge and that there was no board he could order. By this time I have lost all confidence in A&E.Since I really didn't believe that statement I called the repairman who does my other repairs and he stated that LG routinely sends the board with the compressor when he orders one because they have found the a malfunction in the board was causing compressor to fail *I am very dissatisfied with Sears and LG. *I would like to return this refrigerator to Sears for a refund. If that is not possible I would be willing to allow the shipment of a new board that is compatible with my new compressor. My regular repairman is willing to install it since A&E stated they cannot repair it*A&E is willing to return my money since they were unable to fix it.*Sears Kenmore Elite*Model ***.*****.****Serial ***KR***** *I am retired and on a fixed income.*Thank you for your kind attention.*Sharon Wall****** Calcote*Gonzales LA*********-***-****

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Sears

Warranty Claim issue
Reported by GetHuman4844134
May 19th, 2020 - 3 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 1518 others
0 customers following this

Timeline

GetHuman4844134 started working on this issue
May 19th, 2020 8:30pm
GetHuman4844134 indicated the issue is not fixed yet.
May 20th, 2020 5:55pm
GetHuman4844134 indicated the issue is not fixed yet.
May 20th, 2020 5:55pm