I wish I could tell you the whole story, but just today I have talked to ** people. Thi...

GetHuman-lkh's customer service issue with Sears from November 2019

Help with my Sears issue
The issue in GetHuman-lkh's own words
I wish I could tell you the whole story, but just today I have talked to ** people. This is over an air compressor ** gallon craftsman that was listed for $***.It does not exist. This has been on going for ** days now. My compressor was to be delivered today. A different model. Smaller unfortunately. I received the packing list on UPS. It says it weighs ** lbs. How do you ship an invoice and forget to ship the compressor. The UPS driver was confused too. Then Sears aka SE Asia customer service, basically called me a liar. No matter what I did or said was not understood and they will not listen as they are reading from a script. I am waiting for an email with a PIN number so I can get a discount for my troubles. They swear they have sent it *** times. I still can't get a hold of the right person. Hopefully a citizen of the USA. The language barrier is a hindrance.

GetHuman-lkh did not yet indicate what Sears should do to make this right.

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Sears

Customer service issue
Reported by GetHuman-lkh
Nov 7th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 6687 others
0 customers following this
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Timeline

GetHuman-lkh started working on this issue
Nov 7th, 2019 12:57am
GetHuman-lkh indicated the issue is not fixed yet.
Nov 8th, 2019 12:12pm
GetHuman-lkh shared this issue with friends on Facebook
Nov 16th, 2019 11:39am

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