The diagnostic service for home appliance, Frigidaire refrigerator, was initially scheduled online with the Home Services department on June **, ****. After the diagnostic visit by the tech, Hender M. on June **, ****, the repair day was scheduled and part were ordered but I promptly canceled both soon after technician left as the amount for the repair was almost equal the price of purchase of the new appliance!*I am disappointed because after cancellation on ********* I called numerous times to reach Billing Department which is either impossible to reach or the number offered by the auto reply system is no longer in service (for Sears Home Services it is ***-***-****). It is ironic that I was charged almost immediately, but it’s been two weeks and I can’t get my money back. *I finally was able to reach the live operator (Veronica) during my call at **:** AM on July **, ****. She told me I will be refunded in the amount of $***.** (out of $***.** charged) some time the week of *****. It is Friday, August *nd and I haven’t received the check yet.*In fact the issue was misdiagnosed as while cleaning the bottom of my appliance, as instructed by the tech, I discovered the fan was stopped by the piece of fallen foam*sponge. As soon as it was removed the fan was running again. Not sure why the new motor was also ordered*estimated as only the fan was faulty?! Technically I think the money charged for the diagnostic visit are also due to me!*Also, I received numerous requests by the Part Recovery Department inquiring about parts status. I am perplexed why the order hasn’t been stopped immediately so I, the customer, didn’t have to spent time tracking shipments, going to UPS store to drop of items, etc. Again, your services are able to reach me and not otherwise. Now, everything is either received or on the way back to warehouse. I provided all the tracking numbers to the team.*Today, Friday, August *nd, ****, I tried calling Billing already several times already during the time of operation CT, * am to * pm only to hear that “no operators are available” or “support members are serving other callers”. Last time I called I spent about ** to ** minutes on the phone before I reached the operator!
GetHuman-mitki did not yet indicate what Sears should do to make this right.