The diagnostic service for home appliance, Frigidaire refrigerator, was initially sche...

GetHuman-mitki's Refund a Charge issue with Sears from August 2019

Help with my Sears issue
First: share to improve GetHuman-mitki's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mitki may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman-mitki's own words
The diagnostic service for home appliance, Frigidaire refrigerator, was initially scheduled online with the Home Services department on June **, ****. After the diagnostic visit by the tech, Hender M. on June **, ****, the repair day was scheduled and part were ordered but I promptly canceled both soon after technician left as the amount for the repair was almost equal the price of purchase of the new appliance!*I am disappointed because after cancellation on ********* I called numerous times to reach Billing Department which is either impossible to reach or the number offered by the auto reply system is no longer in service (for Sears Home Services it is ***-***-****). It is ironic that I was charged almost immediately, but it’s been two weeks and I can’t get my money back. *I finally was able to reach the live operator (Veronica) during my call at **:** AM on July **, ****. She told me I will be refunded in the amount of $***.** (out of $***.** charged) some time the week of *****. It is Friday, August *nd and I haven’t received the check yet.*In fact the issue was misdiagnosed as while cleaning the bottom of my appliance, as instructed by the tech, I discovered the fan was stopped by the piece of fallen foam*sponge. As soon as it was removed the fan was running again. Not sure why the new motor was also ordered*estimated as only the fan was faulty?! Technically I think the money charged for the diagnostic visit are also due to me!*Also, I received numerous requests by the Part Recovery Department inquiring about parts status. I am perplexed why the order hasn’t been stopped immediately so I, the customer, didn’t have to spent time tracking shipments, going to UPS store to drop of items, etc. Again, your services are able to reach me and not otherwise. Now, everything is either received or on the way back to warehouse. I provided all the tracking numbers to the team.*Today, Friday, August *nd, ****, I tried calling Billing already several times already during the time of operation CT, * am to * pm only to hear that “no operators are available” or “support members are serving other callers”. Last time I called I spent about ** to ** minutes on the phone before I reached the operator!

GetHuman-mitki did not yet indicate what Sears should do to make this right.

How GetHuman-mitki fixed the problem

We are waiting for GetHuman-mitki to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund a Charge issue
Reported by GetHuman-mitki
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 6027 others
0 customers following this


GetHuman-mitki started working on this issue
Aug 2nd, 2019 8:03pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies