We have a refrigerator we purchased w*service agreement. We called and reported that it...

GetHuman2962419's customer service issue with Sears from May 2019

Help with my Sears issue
The issue in GetHuman2962419's own words
We have a refrigerator we purchased w*service agreement. We called and reported that it was not working. A week later service man came and said that the compressor needed to be replaced. It would be about * weeks. Then we got an email that said to call ***-***-**** when I called that number * times I was told that number was no longer in service, then l was told that the appointment was rescheduled for May **nd. Today my wife was notified that the appointment had been canceled and we should reschedule again. This mess is unacceptable. Have been on hold for over a half hour twice today. What the **** is going on?

GetHuman2962419 did not yet indicate what Sears should do to make this right.

I have an issue with Sears too
How GetHuman2962419 fixed the problem
This has to be a joke! I was on hold for well over a half hour twice.gave up disgusted. I have waited for weeks and keep getting the appointments postponed. Called, emailed, and still waiting to hear from the people who were going to call back “first thing in the morning”. Nothing but being ignored. **** will be frozen over for centuries before spend another penny at Sears
Please help with my Sears issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.
How Do I Track My Order from Sears?How do I file a warranty claim with Sears?How do I get a refund from Sears?How do I make an appliance appointment with Sears?How do I return or cancel an order with Sears?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Hello, We purchased a refrigerator from the Merrit Island Sears in Jan. **** Wepu...We ordered a replacement Bosch dishwasher *********. We have maintenance agreeme...We bought a refrigerator from Sears in **** . It arrived damaged. We sent picture...We purchased * appliances from Sears on **********. That receipt * is...I have a Sears Master Protection agreement on my refrigerator. Contract no...Repair order *****************Since december **** we have been calling Sears Repa...City of Rockford is purchasing a washer and dryer for a client and we need to hav...We have the sears home warranty and our furnace went out. We called and made a c...We have a Kenmore Elite refrigerator purchased in November ****. We just had some...
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman2962419
May 21st, 2019 - 2 years ago
I have an issue with Sears too
Fixed
GetHuman2962419 shared how to fix
Seen by 9 customers so far
Similar issue to 3952 others
0 customers following this
Items needed
Account name
Account address
Account email
Account phone number
Order number
Order date

Timeline

GetHuman2962419 started working on this issue
May 21st, 2019 11:07pm
GetHuman2962419 confirmed the issue is fixed. Hooray!
May 22nd, 2019 11:45pm