We have a refrigerator we purchased w*service agreement. We called and reported that it...

GetHuman2962419's customer service issue with Sears from May 2019

Help with my Sears issue
The issue in GetHuman2962419's own words
We have a refrigerator we purchased w*service agreement. We called and reported that it was not working. A week later service man came and said that the compressor needed to be replaced. It would be about * weeks. Then we got an email that said to call ***-***-**** when I called that number * times I was told that number was no longer in service, then l was told that the appointment was rescheduled for May **nd. Today my wife was notified that the appointment had been canceled and we should reschedule again. This mess is unacceptable. Have been on hold for over a half hour twice today. What the **** is going on?

GetHuman2962419 did not yet indicate what Sears should do to make this right.

How GetHuman2962419 fixed the problem
This has to be a joke! I was on hold for well over a half hour twice.gave up disgusted. I have waited for weeks and keep getting the appointments postponed. Called, emailed, and still waiting to hear from the people who were going to call back “first thing in the morning”. Nothing but being ignored. **** will be frozen over for centuries before spend another penny at Sears
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Sears

Customer service issue
Reported by GetHuman2962419
May 21st, 2019 - 2 years ago
Fixed
GetHuman2962419 shared how to fix
Seen by 9 customers so far
Similar issue to 3952 others
0 customers following this
Items needed
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Timeline

GetHuman2962419 started working on this issue
May 21st, 2019 11:07pm
GetHuman2962419 confirmed the issue is fixed. Hooray!
May 22nd, 2019 11:45pm