In the sears tires store in Downey, CA. My appointment is at *:** to have all * tires r...
GetHuman-jayannei's Store Feedback issue with Sears from May 2019
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In the sears tires store in Downey, CA. My appointment is at *:** to have all * tires replaced and don’t even know what time did they start my car.. when I made the appointment they said it will be about * hr -* *** and when I got here they said about *.* hrs.. now it’s going *.* hrs and was told that it’s going to be another * hr. Asked one of the girl and her name is Anabelle and she said they just got backed up because all the appointments cake in at the same time!! and they can’t do anything..that’s the most stupid thing I’ve heard before.. that’s the reason why people make appointments. what is point of ******* making an appointment if I still have to sit for * hrs just to put tires.. would never recommend this shop. Customer service is horrible. They have no mgmt on site.. very disappointed with the service.. I hope u guys look into this store and make some changes because u guys will lose a lot of customers. I would appreciate someone responding to me regarding this.. thus should never happen if they don’t make too much appointment and not finish the job at the time it was specified. If I would’ve known it’s going to be like this I would’ve never gone here!!!
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