I have had Sears MasterProtection Agreements for ** years. Nov. **** I called to renew...

GetHuman2887628's Warranty Claim issue with Sears from May 2019

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The issue in GetHuman2887628's own words
I have had Sears MasterProtection Agreements for ** years. Nov. **** I called to renew my agreement and was told the new agreement would include plumbing and other appliances I have. Since in a ** year old widow on Social Security, I decided to expand my policy now. I need my washer repaired because it is leaking. I’m told my policy no longer covers my Sears washer, dryer, refrigerator and freezer. These items have been insured since I bought them. My washer & dryer were bought *******. I replaced perfectly good appliances and gave my old ones to my son. I continued paying both washer and dryers on my policy. Now I’m told I don’t even have coverage and if I call for a Repair I have to pay $**. *The three year plan is about $*,*** for the four appliances I have always insured. My last customer number is **************. I have a Sears Credit card that I use to renew my insurance each November. *Barbara Nash**** Cherry Laurel Lane*Arlington, TX *********-***-*****Cell: ***-***-*****Mailing address:*P. O. Box *******Arlington, TX ******Previous address :**** Viewside Circle*Arlington, TX. ******My ideal resolution would be for the MPA to be reinstated as it was in November ****. Whoever talked with me clearly misrepresented what I was getting with the new plan. *I look forward to hearing from you.

GetHuman2887628 did not yet indicate what Sears should do to make this right.

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Sears

Warranty Claim issue
Reported by GetHuman2887628
May 8th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3737 others
0 customers following this
Items needed
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Timeline

GetHuman2887628 started working on this issue
May 8th, 2019 5:35pm
GetHuman2887628 indicated the issue is not fixed yet.
May 11th, 2019 9:44pm

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