Trying to actually get Sears to send an invoice so we can pay them via check.

GetHuman-jldurbin's customer service issue with Sears from May 2019

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GetHuman Phone call #1 (2 mons ago)
The issue in GetHuman-jldurbin's own words
Get them to send me a paper bill so I can send them a check. ... Service order * ******** for service unit ******* completed on March **, ****. The service technician refused to take payment by check or credit card and said an invoice would be mailed to our mailing address via USPS. We received an email “Payment receipt for repair”, but never received a paper invoice by USPS as we were promised. We DO NOT pay by email or over the phone and we made sure the technician understood that position. We have always paid by credit card in person or by mailing a check. We've been Sears’s customers since before **** and have always been good customers loyal to the Sears brands.**After an hour and a half today May *th, **** on the telephone my wife was unable to get the issue resolved. She spoke to * people and * who was supposedly a supervisor who ended the call by hanging up on my wife. During these calls, my wife was given * bogus phone numbers that didn't work, another number that left her on hold for over ** minutes which never did pickup, another number that only allowed for keying in payment ID which we will never do. Several times my wife attempted to escalate the issue upwards to management, yet the last person who hung on my wife stated she was the last one to talk to about resolving this issue and refused to offer any other solution. The "supervisor" hung on my wife after saying we could pay online or let it go to collections. Neither of which is acceptable to us.**At this point we are very concerned about the quality of Sears’s customer service. We've had this same service to our lawn mowers annually from Sears for over ** years and have always paid the bill in person to the technician at the time of service. Many of those years the technician was the same person. We're seriously reevaluating the value of a continued relationship with Sears for this or any future service requirements.**Simply put, we want to pay our bill by check like we always have or by credit card in person. We would like to have someone contact us to verify we will get a paper bill in the mail by USPS and who will help assure us that Sears continues to be a company worthy of our business. Although we are providing an email, we want to hear from someone in authority to help assure us this matter will be resolved expeditiously. We really like the technician we've worked with over so many years, but aren't very happy with the recent changes in accounting practices.**Jerry and Linda Durbin*(***) ***-****
I'm not going to key in any payment information or pay over the phone. It's in the details of my complaint.
Call me and send me a bill so I can them some money.
Been a Sears customer since ****, have had this service annually for over ** years and always been able to pay at the time of service.
Sent their customer service an email with the same information above.
I have an issue with Sears too
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Customer Service - Billing for past service
Customer service issue
Reported by GetHuman-jldurbin
May 7th, 2019 - 2 mons ago
I have an issue with Sears too
Seen by 6 customers so far
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GetHuman-jldurbin started working on this issue
May 7th 10:01pm
GetHuman-jldurbin indicated the issue is not fixed yet.
May 8th 2:31am
GetHuman-jldurbin indicated the issue is not fixed yet.
May 8th 2:37am