In December ****, I ordered a Craftsman *" Bench Vise for $**.**. With tax of $*.**, th...
GetHuman-mvhhiker's customer service issue with Sears from March 2019
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The issue in GetHuman-mvhhiker's own words
In December ****, I ordered a Craftsman *" Bench Vise for $**.**. With tax of $*.**, the amount due was $**.**. Order number **********. When I received my confirmation the price of the item was increased by $*.** to $**.** and with sales tax (the exact same $*.**), the total was $**.**. I immediately cancelled my order. There are two issues here. First, this bait and switch is at best extreme negligence and at worst an ongoing consumer fraud. Second, there seems to be a sales tax problem. How can the sales tax be identical on two different amounts? I'm not sure what percentage you are using, but an increase of $*.** in the cost of the item would logically mean an increase in the sales tax. Whatever your explanation, this helps to explain the decline of Sears. I will be very reticent to buy anything from Sears again.
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