I called Sears on the **th of Feb to set up an appointment to have my Craftsman snowblo...

GetHuman-jimmclea's customer service issue with Sears from March 2019

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I called Sears on the **th of Feb to set up an appointment to have my Craftsman snowblower repaired. They scheduled Mar *th - * days. The repairman arrived and did a diagnostic check. When I scheduled the appointment the Service Rep on the phone advised me that there was a $** fee for coming out but that this fee would be applied to any parts*labor costs if we agreed to have the snowblower repaired. The Repairman arrived and first tried to replace the spark plug. He DIDN'T EVEN HAVE a spark plug so had to run and buy one. That didn't work so he said it had to be the carburetor. He DIDN'T HAVE A CARBURETOR on his truck either so he had to order one and reschedule our appointment. He rescheduled the appointment for Mar **th - * more day out but told me if the parts came early call Customer Service to see about moving up the appointment. The parts arrived by * pm on the *th of March so I called Customer Service (in the Phillipeans by the way) and was told there was no way I could move my appointment up. So after "shoveling" * inches of wet snow the Repairman showed up on the **th and to my amazement the snowblower does run now. I "have" been a loyal Sears customer for better the ** years - right now we have a washer*dryer, * refries, * freezer, dishwasher, oven*stove, lawnmower and a snowblower ...all from Sears. Today after finding out that the $** diagnostic fee wasn't not applied to parts*labor - just added to my bill. The time from my initial call for help totaling ** days and to see that when a repairman comes to fix something they have ZERO inventory of of replacement parts (again - not even a spark plug). I feel I have been cheated on the pricing, service and am strongly asking why I would ever call Sears again for any repairs and*or go to any Sears Store to purchase and products. Saying this will probably generate a reaction from Sears that ..... well, no use getting back to this dissatisfied customer and if that is the case if will finally confirm Sears today doesn't really care about a customer that has been loyal for over ** years.
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Sears

Customer service issue
Reported by GetHuman-jimmclea
Mar 12th, 2019 - 5 mons ago
I have an issue with Sears too
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GetHuman-jimmclea started working on this issue
Mar 12th 2:15pm