We bought a Kenmore Elite Refrigerator model number ***.*****.*** about * years ago and...

GetHuman-jlpscanl's customer service issue with Sears from March 2019

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The issue in GetHuman-jlpscanl's own words
We bought a Kenmore Elite Refrigerator model number ***.*****.*** about * years ago and it is about * months out of warranty. It stopped cooling both the fridge and freezer. We have tried repeatedly to find out what the code it is giving us means. We contact your customer service and got transferred **I repeat * times. Nobody had a clue on how to help us. Meanwhile we lost a ton of food and are out *****Dollars and nobody knows the code we are being given. Please assist this is terrible customer service. We have zero manuals with this fridge.
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Customer service issue
Reported by GetHuman-jlpscanl
Mar 12th, 2019 - 5 mons ago
I have an issue with Sears too
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GetHuman-jlpscanl started working on this issue
Mar 12th 1:56am