Home **** ***-****. Sears has been sending technicians to our home for over a year. Our...

GetHuman2216134's customer service issue with Sears from February 2019

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The issue in GetHuman2216134's own words
Home **** ***-****. Sears has been sending technicians to our home for over a year. Our refrigerator has been leaking water into the unit freezer and refrigerator area for over a year. We've had multiple technicians, not exaggerating about ** different visits for the same issue. We spoken to numerous customer service representative and we even were given * service *'s (sccm*wjf*l-* the next one -* and the last one -*. I work for Home Depot and if we go to a customer house at least * times for the same issue and it's not resolved we replaced the unit. It had been over a year with this same issue, over ** different visits and several parts replaced multiple times. Please help. We haven't asked for reimbursement for spoiled food. Again please help. Michael Butler, a very loyal long time customer. ** Oakland Street Irvington NJ *****, *** ***-**** or *** ***-****.
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Sears

Customer service issue
Reported by GetHuman2216134
Feb 15th, 2019 - 8 mons ago
I have an issue with Sears too
Not resolved
Seen by 5 customers so far
Similar issue to 2941 others
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Timeline
GetHuman2216134 started working on this issue
Feb 15th 7:22pm