Gm I have been a loyal sears customer for many years all of my appliances and husband t...

GetHuman-rinccy's customer service issue with Sears from January 2019

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The issue in GetHuman-rinccy's own words
Gm I have been a loyal sears customer for many years all of my appliances and husband tools with towels, sheets , toasters etc bought from this wonderful company that we loved. We were so sad when we heard it was leaving our city of Miami Florida. I bought a washer*dryer combo in **** it broke in dec a tech came out dec ** fixed it and it lasted around *-* days. I called again made another appt and another tech came out ******** said he had to order a part that it would take a wk. After the wk passed I called sears to get info and they informed me that they couldn’t find the part and because I have a protection agreement if after ** days the part wasn’t here sears would replace the machine. Today is the tenth day parts is still in reshearch and because it’s in reshearch now I have to wait ** labor days then after that sears will see according to my plan what would the solution be. That means I will b without a washing machine for * month not very good customer service. I have a special needs grandson and I really need to wash almost everyday. I really hope u can help me with this problem I just can’t wait a month for this to b resolved. Have a great day a xnd thank you so much. My name is Sofia Alvarez
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Sears

Customer service issue
Reported by GetHuman-rinccy
Jan 24th, 2019 - 3 mons ago
I have an issue with Sears too
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GetHuman-rinccy started working on this issue
Jan 24th 1:12pm