I have a dishwasher that is in need of repair. I put in a work order through my home wa...

GetHuman1977023's customer service issue with Sears from January 2019

2701 similar
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman1977023 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1977023's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1977023 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1977023's own words
I have a dishwasher that is in need of repair. I put in a work order through my home warranty and my repair appointment was approximately three weeks after my initial call. When the repairman came, he told me that he would have to order parts for the repair. He assigned me an appointment well in advance, but told me that when I received the parts to please call and reschedule the appointment for a sooner date. I received the parts today, and am now told that the earliest repair date for this ** minute repair is ****. I tried to explain that this issue has been ongoing for several weeks now and to please expedite the appointment. I even spoke with a supervisor, Mazel. No one would do anything to expedite the situation. The last person at corporate even told me to log in and look for earlier appointments. I’m very dissapointed in the level of customer service. First, no attempts were made to further accommodate me, then I was told to basically do things myself...**I am very dissapointed in this attitude. What has happened to taking care of the customer?**Joe Cleveland
GetHuman1977023 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman1977023 fixed the problem
We are waiting for GetHuman1977023 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.
How do I file a warranty claim with Sears?How do I get a refund from Sears?How do I make an appliance appointment with Sears?How do I return or cancel an order with Sears?
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1977023 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1977023
Jan 16th, 2019 - 9 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 2701 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1977023 started working on this issue
Jan 16th 5:12pm