On November **th, **** I ordered a dryer on -line to be delivered to my hometown store...

GetHuman-shodgson's customer service issue with Sears from January 2019

1 view
 | 
2607 similar
 | 
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-shodgson to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-shodgson's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-shodgson may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-shodgson's own words
On November **th, **** I ordered a dryer on -line to be delivered to my hometown store. I ordered from hometown.com ****. The order number was *********.*On Dec. *th I finally called my local sears store to see if it had been delivered. It had not, they had no record of the order, though my credit card had been charged $***.** on Nov. **.*I called the number they gave me to reach the hometown store team and they informed me that my dryer was in Illinois instead of Oregon. After waiting for a few days to see if they were going to transfer the order to the correct local store, I called my local store to either cancel the order altogether or get a dryer that was in stock at the price I had already paid. *They had a dryer in stock that matched the dryer I ordered. So I drove ** miles to my local store to pick it up. They called and cancelled the dryer that was in Illinois and charged my card for the dryer in the store. Now I have two charges on my card. *I received an e-mail on Dec. *, **** saying they were researching my refund inquiry and to give them ** hrs. I heard nothing.*On Jan. *, **** I called the number again. They assured me that the refund was being taken care of. I heard nothing.*Today, Jan. *, **** I called again. They have assured me that I will received this long overdue refund.
GetHuman-shodgson did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-shodgson fixed the problem
We are waiting for GetHuman-shodgson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-shodgson fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman-shodgson
Jan 7th, 2019 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 2607 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-shodgson started working on this issue
Jan 7th 6:43pm