I have had a home appliance policy through Sears for several years. I work. Therefore...

GetHuman1021555's customer service issue with Sears from January 2019

2591 similar
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman1021555 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1021555's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1021555 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman1021555's own words
I have had a home appliance policy through Sears for several years. I work. Therefore, I cannot be at home when it is convenient FOR YOU to come and take care of a problem. I did, however, contact Sears and requested that a technician come out and repair my washing machine. They came too early and I missed them, as I do not get out until *:** everyday. So, I contacted you (recall that I have had this plan FOR YEARS), and I was supposed to have been called to reschedule. This was NEVER DONE. Why????? You people are so happy to have me pay almost $***month for years, and yet when I request service, the customer service has been lacking. Most importantly, my money has been squandered and your irresponsible service people have not done their job. I want a complete REFUND for my monthly payments, starting at day *.
GetHuman1021555 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman1021555 fixed the problem
We are waiting for GetHuman1021555 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1021555 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1021555
Jan 5th, 2019 - 4 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 2591 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1021555 started working on this issue
Jan 5th 11:00pm