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Before contacting them, items GetHuman1709954 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
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The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1709954's own words
Ongoing refrigerator problem. One tech diagnosed incorrectly. Second came out and we needed to order a new motor. Third visit, motor installed. Now water dispenser doesn’t work, water all over floor. Now a fourth visit will be needed to have someone come out to again tell me a new part I’d needed, so there will be a fifth visit. And all time frames between *-*pm. I should not have to pay out for visits or new part.
GetHuman1709954 did not yet indicate what Sears should do to make this right.
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